Privacy & Disclaimer
Term & Conditions of Use
DETA Australia has made all reasonable efforts to ensure the integrity and accuracy of information provided. To the extent permitted by law, DETA Australia accepts no responsibility for any loss or damage which may result directly or indirectly from the use of this service or access to and use of the information provided.
DETA Australia owns all the materials and content on this website and apart from allowing access to and use of the services provided from this website, DETA Australia does not license use of or grant any right or otherwise part with any copyright or intellectual property in the materials or content contained on this website.DETA Australia will apply the laws of Australia to effect remedies against individuals and companies who misuse information obtained inadvertently or unlawfully through this website or who cause disruption, loss or damage of the service or who cause any loss to DETA Australia.
By proceeding to use any of the services provided on this website, you hereby acknowledge acceptance of this disclaimer and terms and conditions displayed above.
Goods and Services Refunds Policy
Please read DETA Australia’s refund policy carefully to ensure you are fully aware of your rights and our obligations to you.
DETA Australia is committed to excellence. Customer satisfaction is an integral part of this commitment.
This is reflected in our Returns Policy and means that you can purchase any DETA product or service with confidence, knowing that we can offer you installations, repairs, exchanges and refunds.
It is important to note that specific refund conditions apply to product returns and to installation and warranty categories.
1.0 You may seek a refund or replacement if goods or services:
- Are or become faulty through no fault of your own
- Are not fit for a stated purpose or a purpose you made known to our sales staff.
- Don’t match our description or sample.
- Have defects that were not obvious or we did not bring to your attention.
- Do not do what they are supposed to do.
- The product is faulty or the product is not fit for the purpose for which goods of that kind are commonly bought.
- We do not normally give refunds for installation services, we will however rectify any fault(s) found and make good any installation(s) done by us or any of our accredited installers within the warranty period.
1.1 Goods must be returned to DETA Australia within a reasonable period and you may be asked for proof of purchase. You may also be asked to demonstrate that the problem with the goods was not your fault.
1.2 If you prefer an alternative to a refund, we can arrange for goods to be exchanged or repaired.
1.3 Please choose carefully as you may not be entitled to a refund if you simply change your mind.
1.4 Keep your receipt as proof of purchase (receipt or bank statement).
2.0 Change of mind returns or cancellations.
DETA Australia supplies Goods as well as Services in the form of installation services and warranty services.
2.1 In some cases customers may change their mind about the purchase of goods and services. If you order an installation service and then change your mind and cancel prior to us scheduling one of our accredited contractors to attend and perform the installation service for you we may offer a full refund.
2.2 If you cancel the installation after our contractor has been booked you will be charged a call out fee.
2.3 We may accept returns of goods purchased directly from DETA Australia because you have changed your mind about your purchase, we will offer you an exchange or refund provided that:
- You return the item within 28 days of purchase.
- You produce your original receipt at the time you return the item.
- The item is in resaleable condition including that.
- It is in its original packaging, including instruction manuals and all accessories.
- It is unopened, unused and in its original condition.
- The product is not one on which a change of mind return is not available (see below).
If these requirements are not satisfied DETA Australia reserves the right not to offer an exchange or refund for change of mind returns.
Goods on which a change of mind return is not available:
DETA Australia will not accept the return of items from the following categories under the change of mind returns policy under any circumstances:
- Spare parts
- Installation services that have already commenced
Spare Parts can still be returned if they are faulty, not fit for purpose or do not match the sample or description.
2.5 Other returns.
DETA Australia will accept product returns and provide you with an exchange, refund or repair where:
- The product is faulty or is not of merchantable quality, or
- The product is not fit for its intended purpose, or
- The product does not match the sample or our description; and
- You can present your receipt or other adequate proof of purchase.
Please note: in the case of electrical “installed” products that are within their respective warranty period we will organize a warranty call out by one of our accredited contractors or your designated and appropriately licenced contractor and we will repair or replace the product in your home.
2.6 Operating difficulties.
If you are experiencing operating difficulties with any product or installation please contact our customer service department on (03) 9982 5111 or firstname.lastname@example.org. Many operating difficulties can be quickly solved with the right advice.
2.7 DETA Australia reserves the right to:
Assess the condition and age of returned goods prior to offering a repair, exchange or refund. This may result in a repair, exchange or refund being refused.
2.8 Please note:
- Your original receipt is the best form of proof of purchase
- Refunds will be issued using your original payment method
- Make sure to return any accessories and manuals supplied with product or you will be charged for the cost of those.
2.9 Important information for buyers: legal rights to obtain refunds.
As described above, when consumer goods are purchased (other than by auction) from sellers carrying on a business, the buyer has a legal right to return the goods to the seller and obtain a refund if the goods are either faulty, not fit for their purpose (don’t do what they are supposed to do), or do not match the seller’s description or sample. To obtain a refund the buyer should return the goods within 28 days of purchase and not dispose of, lose, destroy or damage the goods
The Australian Competition and Consumer Commission website (www.accc.gov.au) contains more information on rights to refunds, under the section headed “Publications”.
Goods returns without proof of purchase.
If you are unable to provide satisfactory proof of purchase, DETA Australia may, at its discretion, provide you with a replacement, repair or exchange to the current value of the goods.
Goods should be returned freight prepaid or postage prepaid to DETA Australia.
Please note that DETA Australia has the right to assess the age and condition of returned goods prior to offering a repair or an exchange.
2.11 Refunds with proof of purchase.
DETA Australia may provide you with an exchange, repair or refund using your original payment method, if the items are found to be faulty, not doing what they’re supposed to do, significantly different to those shown or described to you or are returned unopened.
2.12 Refunds without proof of purchase.
Generally refunds will not be provided without proof of purchase however DETA Australia may, at its sole discretion, offer you an exchange to the current value of the goods if items are returned unopened. If items are found to be faulty, we will offer you an exchange for an identical item. We will NOT provide a refund for items purchased elsewhere.
Refunds for installation services will not be provided after delivery has occurred unless the installed item(s) is/are faulty, not doing what they’re supposed to do or significantly different to those shown or described to you.
DETA Australia is committed to protecting your privacy.
3.1 You will be asked for information that is relevant to your transaction or to satisfy legislative requirements.
3.2 If you do not provide this information then we may be unable to process your return.
3.3 When returning merchandise with satisfactory proof of purchase, you may be asked for your signature as authorisation of the return transaction.
3.4 Please note, when returning merchandise totalling $1,000 or more, you will be asked for your signature as authorisation of the return transaction.
3.5 DETA Australia is also required to record your name, address and ABN (if applicable) in order to comply with GST legislation relating to Tax Adjustment Notes.
3.6 This information may be accessed by authorised personnel of DETA Australia for fraud investigations and fraud protection activities.
3.7 Information collected on goods return slips will be securely stored for a reasonable period of time and may be used for the purposes of research and analysis and may be disclosed to State and Territory departments upon request as required by law.
3.8 If you wish to access your information held by DETA Australia in relation to installations, warranty jobs or returns, please contact DETA Customer Service on (03) 9982 5000.
Pricing, Delivery and Shipping Policy
4.1 Our policies are aimed at getting products to you at a reasonable price and as quickly as possible wherever you are in Australia.
4.2 Our spare parts and installation prices are detailed on our website – www.detaelectrical.com.au – quotes for ceiling fan installation services may be accessed on our website.
4.3 The processing of spare part orders and all deliveries are made Monday to Friday excluding public holidays. We currently do not have a weekend delivery service.
4.4 We do not deliver to Australian Islands off the mainland. we will deliver to addresses within the mainland but all on-forwarding costs incurred for shipments of goods to an Australian Island will be at the customer’s discretion.
4.5 During the “wet season” deliveries into Northern Territory and Northern Queensland may be affected by adverse weather conditions. In this event, deliveries may take longer than our usual timeframes.
4.6 Whilst all care is taken when packaging goods, should anything in your package be damaged during transit please advise us by calling (03) 9982 5000 within 2 working days of receipt of goods to discuss your situation. Any damaged products that are a fault of Australia Post need to be left as they were delivered to you and taken to your local Australia Post branch for a claim to be filed.
4.7 We endeavour to have all orders dispatched within 3 workings days of your order being placed once payment has cleared into our account. If/when stocks are low, delivery may be delayed. If your order is urgent we strongly suggest you contact us to discuss your needs first to make sure that the products will be available in time for your required date before your order is placed.
4.8 The preferred delivery option of DETA Australia is Australia Post Registered Mail. While it may initially appear to be more expensive than some other options, and may not be equally “express” to all parts of Australia, it comes with a trackable number and has proven very reliable.
4.9 All Postage and handling costs are based on our $11.00 plus GST rate for the item.
4.10 It is your obligation to enter the correct delivery address details at time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.
4.11 We will provide you with an estimated date for delivery of all parcels and while we make every effort to deliver by this time, as delivery is beyond our control all dates specified are estimates only.
Unfortunately, we are unable to guarantee date or time of delivery.
4.12 It is the responsibility of the customer to inform DETA Australia if an order does not arrive in a reasonable time. Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible.
4.13 We will not be held liable for any loss or damage resulting from late delivery. Please note that if an item has been lost in transit, we will not necessarily despatch a replacement item immediately. Replacement items will be despatched according to our discretion.
4.14 Without limiting the operation of any other Terms and Conditions of DETA Australia, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.
4.15 Without limiting the operation of any other Terms and Conditions of DETA Australia, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.