Product Warranty Information

Warranty

At DETA, we stand behind the quality of our products. We warrant that all products are free from defects in production, materials, and workmanship, supported by our stringent manufacturing process controls. If you require product warranty support, please contact our Customer Service Centre. Kindly complete the form below, and we will respond promptly.

* Required fields.

Customer / Company Name *

Contact Number *

Email Address *

Address where product is installed

Street Address *

Address Line 2

City *

State / Province / Region *

ZIP / Postal Code *

Country *

Product Information

Product Code *

Product Name *

Number of Faulty Units *

Date Purchased *

Description of Issue *

When did the problem start *

Copy of the electrician's certificate of compliance

JPG, PNG, PDF up to 10MB

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Proof of Purchase *

JPG, PNG, PDF up to 10MB

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Video/Photo of the Issue

MP4, MOV, WebM up to 20MB · Max 3 minutes

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Terms

I acknowledge that I have read and understood the terms and conditions of the product warranty and I also acknowledge that if Deta's service agent inspects and reports my light fitting and deems the fault to be caused by incorrect installation and/ or misuse or any of the other exceptions set out in the Limited Warranty Terms and Conditions and I will be charged a call out fee by Deta. *

Warranty

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